Dear client! We are sorry to inform you that on July 26th, 2011 Hotel transaction debiting from your account for an overall amount of $1635. This partner hotel was divested accreditation in Booking Company with reference of noncompliance of the service contract. Please see the attached form. You need to fill it in and contact your bank for the return of funds. In the attachment you will find expense sheet with the sum of wrong transaction error of transaction. Company just mediates and bears no responsibility for any money transactions made by Hotel. Sorry for the inconvenience. We trust you can solve this unpleasant problem. Manager: Corwin Tornabene